At Fresh Del Mar, we are committed to delivering the highest quality fresh seafood directly to your door. Because all of our products are fresh, perishable, and prepared specifically for each order, all sales are final.

No Refunds or Returns
Once an order has been placed and confirmed, it cannot be canceled, returned, or refunded. We do not accept returns or issue refunds for any fresh seafood products.

Delivery Process
Customers receive notifications throughout the fulfillment process, including confirmation when the order is being prepared and when it is out for delivery. Once you have been notified that your order is on its way to your delivery address, no cancellation, refund, or reimbursement of any kind will be granted.

Incorrect or Damaged Orders
If you believe you received the wrong item or your order was significantly damaged during delivery, please contact us within 2 hours of receiving your order. We may request photos of the products and packaging to investigate the issue. If an error on our part is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement of the affected product at our sole discretion.

Customer Responsibility
Please ensure that someone is available to receive the order at the scheduled delivery time. Fresh Del Mar is not responsible for product quality if the order is left unattended or if delivery is delayed due to incorrect address information or customer unavailability.
By placing an order with Fresh Del Mar, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.